cleveland studio is available to book now & will open 10/1

 Highbrow Chattanooga Policies  

All appointments must be scheduled or rescheduled via our website or over the phone, texting is also acceptable. Social Media or Email bookings/cancellations will  not be accepted, and any appointments missed due to improper notifications will receive applicable ‘no show’ fees as noted below. 

A 25% Deposit will be charged for all bookings. This amount holds the appointment and will be deducted from your total service amount due. 

48 hour notice of needing to reschedule will transfer original deposit. 

Less than 24 hour notice reschedule will require an additional 10% deposit 

Cancellations without rescheduling will forfeit deposit. 

NO SHOW appointments will be charged the service amount in full, up to $300. 

Less than 24 hour notice cancellation will be treated the same as a No Show. 

Please confirm your appointment via our automated system.  Please note, failing to      confirm your appointment DOES NOT count as canceling the  appointment. You must call in to cancel all appointments over phone.

If you are 15 mins late or more to your appointment, the appointment must be rescheduled, an additional 10% deposit will be required to reschedule. Please be aware of your time zone. We are on east coasts time. If you are coming from central, plan ahead to avoid any applicable late fees.   
Complimentary Services, including Consultations or Touch ups, that are ‘No Showed’ will be charged a $40 No Show fee. If you cannot make your appointment please call and reschedule in the appropriate time frame.
 

Please Note: 

All Prepaid Deposits, Gift Certificates or Services Received are Non-Refundable.