Highbrow Chattanooga Policies  

All appointments must be scheduled or rescheduled via our website or over the phone, texting is also acceptable. Social Media or Email bookings/cancellations will not be accepted, and any appointments missed due to improper notifications will receive applicable ‘no show’ fees as noted below.

A 25% service fee will be charged for all bookings. This amount holds the appointment date/time and will be deducted from your total service amount due.

48 hour notice is required to reschedule, and in order to transfer original deposit/booking fee.

Booking fee/deposit can only be transferred 1 time.

Less than 24 hour notice reschedule will forfeit deposit/booking fee.

Cancellations will forfeit deposit/booking fee.

NO SHOW appointments will be charged the service amount in full, up to $300.

NO SHOW appointments for Complimentary Services will be charged a $45 fee.

Please confirm your appointment via our automated system. Please note, failing to confirm your appointment DOES NOT count as canceling the appointment.

You must call in to cancel all appointments over phone or in person.

If you are 15 mins late or more to your appointment, the appointment must be rescheduled, an additional deposit will be required to reschedule.

Please be aware of your time zone. We are on east coasts time. If you are coming from central, plan ahead to avoid any applicable late fees.

Complimentary Services, including Touch ups, that are ‘No Showed’ will be charged a $45 No Show fee. If you cannot make your appointment, please call and reschedule in the appropriate time frame.

Please Note: 

All Prepaid Deposits, Gift Certificates or Services Received are Non-Refundable.